ApologifyJust Eat Acts; Freshfields Falls Short
Just Eat earns a 4 by removing inaccurate images and pausing rollout, showing why corrective action matters even when accountability is incomplete. Freshfields gets a 0.5 for an apology that distances the firm from the comment without offering repair.
Every week we read the public apologies so you don’t have to, and score each one on what it admits, explains and repairs. These are the 7 that mattered between Oct 19 – 25, 2026. Disagree? Give your own score under each one.
Just Eat
Removes inaccurate menu images and pauses rollout, but softens responsibility as new technology’s teething problems.
“We’re sorry for any inaccurate images that have been posted.”
Just Eat apologised after its AI-generated menu pictures misrepresented dishes, including breakfast ingredients floating in cola. The company said it was removing inaccurate images and had paused the rollout while developing the tool further.
Your score
Freshfields
Apologises for an unattributed comment about Middle Eastern investors, denies shared beliefs, and offers no repair.
“We apologise unreservedly for a comment made about Middle Eastern sovereign wealth investors”
A leaked email showed a senior Freshfields partner suggesting Middle Eastern sovereign wealth investors probably did not fit the investor profile for a proposed AI venture. The firm apologised unreservedly and expressed regret, but denied the remark reflected its beliefs or those of the email participants and offered no corrective action.
Your score
Also this week
Julián Álvarez
Owns his World Cup comments and fans’ anger, but offers only hard work.
“I want to apologize to our fans for my words during the World Cup”
Álvarez apologized after previously declaring his desire to leave Atlético Madrid for Barcelona. He acknowledged supporters’ anger and called his wording and timing a mistake, offering hard work rather than a concrete remedy.
Your score
Ranbir Kapoor
Corrects his Dussehra message but calls the error a slip and offers no further remedy.
“So I truly apologise for that.”
Ranbir Kapoor misspoke at a Kolkata Dussehra event, saying truth and goodness would end rather than prevail. Apologising in Chennai the next day after footage circulated online, he corrected his intended message and quoted a lyric from Rockstar.
Your score
Jeffrey Grob
Acknowledges praying with Trump and causing pain, but blames White House manipulation and offers no repair.
“I apologize for any damage my actions have done”
Milwaukee Archbishop Jeffrey Grob apologized after appearing in White House footage praying with President Trump. He expressed sadness over the pain he caused but said the White House manipulated the prayer moment and published images without the bishops’ consent; he offered no concrete repair.
Your score
Kimari Robinson
Accepts fault and checked on the trainer, but never explicitly names swatting her arm.
“I was completely wrong, and she did not deserve that.”
Duke cornerback Kimari Robinson publicly apologized after swatting away a trainer’s arm while she approached an injured teammate. He said his concern did not excuse his behavior and reported apologizing personally and checking on her after the game.
Your score
That’s the week. If someone in your own life is owed an apology, take the lesson from the top scores: name what you did, own it, and offer to make it right.
Write yours on ApologifyApology News, every Tuesday.
The week’s public apologies, scored. Free, five minutes.