Delayed Cloud Shipment Label

We dropped the ball on getting you that cloud shipment label on time, and I know that created real problems for you on your end. That's completely on us—there's no excuse for missing a deadline that you were counting on.

We understand how frustrating it is when something we're responsible for slows you down. We're putting a system in place to make sure shipping labels go out when they're supposed to, and we're going to stay on top of it going forward.

Thank you for your patience while we got this sorted. We're committed to doing better.